If you have hands-on experience in network troubleshooting, a strong grasp of telecom systems, and the drive to provide timely technical support, the role of Telecom Technical Support Engineer at Careers Verified could position you for your next career breakthrough. This role offers the chance to work on cutting-edge wireless infrastructure while directly supporting enterprise clients and technical operations.
Job Title: Telecom Technical Support Engineer
Location: Lagos Island, Lagos
Employment Type: Full-time
About the Company
Careers Verified is more than a recruitment agency, we are growth partners to businesses across sectors. With a diversified service model that includes talent acquisition, advisory, and operational support, we help organizations unlock new opportunities and overcome complex challenges. Our clients span industries such as Oil and Gas, Telecom, Finance, FMCG, Legal, Engineering, Technology, and Healthcare. What sets us apart is our strategic insight, practical solutions, and deep familiarity with the dynamics of the Nigerian and global markets.
Summary
- The Telecom Technical Support Engineer will provide technical support to customers, troubleshooting issues with wireless and IT infrastructure products.
- This role involves resolving technical problems via phone, email, remote access, or on-site visits, and may include tasks like commissioning, integration, testing, and troubleshooting, Documenting help desk tickets/resolutions, and maintain defective device inventory list for shop, Perform diagnostics, troubleshooting, repairs and upgrade on all access devices.
Key Responsibilities
- Troubleshooting and Support: Diagnosing and resolving hardware and software issues related to telecom products (e.g., UMTS/LTE RAN, storage solutions, IT networks).
- Customer Interaction: Providing technical assistance to enterprise customers via phone, email, remote access, or on-site visits.
- Product Expertise: Maintaining a deep understanding of products and services, including their functionalities, configurations, and troubleshooting procedures.
- Documentation and Reporting: Creating and maintaining technical documentation, including solution implementation documents and reports on issue resolution.
- Training and Knowledge Sharing: Providing technical training to customers and partners, and contributing to the development of training materials.
- Escalation Management: Identifying and escalating complex issues to higher-level engineering teams or specialized support groups.
- Project Support: Assisting with the implementation, integration, and testing of products in customer environments.
Education & Requirements
- A Bachelor's Degree in Telecommunications, Computer Science, or a related field is often required.
- Qualifications: HND / Graduate / Post Graduate in Electrical/Electronics/Computer/Communication/Info Tech
- Desired Experience: 2 - 3 years in similar profile.
- Proficient in WiFi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Device/Network level Troubleshooting, Computers (OS & Application Level), Analytical, Internet and Tech savvy, Customer Focused, Team Player,
- Desired Attributes Relevant Industry Experience, been on the front end handling customers and team.
Skills and Qualifications:
- Technical Knowledge: Strong understanding of telecommunications networks, including wireless technologies (UMTS/LTE), data communication, and IT infrastructure.
- Problem-Solving: Excellent analytical and problem-solving skills to diagnose and resolve technical issues.
- Communication Skills: Strong verbal and written communication skills to effectively interact with customers and colleagues.
- Customer Focus: A commitment to providing excellent customer service and ensuring customer satisfaction.
- Teamwork: Ability to work effectively as part of a team and collaborate with other engineers and specialists.
Salary: N150,000 - N200,000 monthly.
How to Apply: Interested and qualified candidates should Click here to apply online
Tips to Successfully Land This Role
To position yourself as a strong candidate, focus your CV on past experiences involving direct troubleshooting of network systems or telecom hardware. If you’ve worked with technologies like UMTS, LTE, WiMAX, or TCP/IP configurations, make those details clear.
Show practical experience where you resolved technical issues for enterprise clients, either remotely or on-site. Highlight your ability to communicate technical matters clearly and document resolutions accurately. If you’ve created support tickets or handled escalation processes, note those as well.
Certifications and software or hardware tools you’ve used (e.g., routers, switches, diagnostic tools) should be included. If you've previously trained customers or collaborated with backend engineering teams to solve complex problems, make sure your CV reflects that teamwork. Tailor your application to reflect not only technical proficiency but also a customer-first approach, this role demands both.
