If you are a results-driven operations leader who thrives in fast-paced environments and understands the demands of running multiple quick-service restaurant (QSR) outlets, then this role at Uncle Stan’s Foods could be the challenge you’ve been waiting for. This is a hands-on position that requires balancing quality, efficiency, profitability, and customer satisfaction, all while keeping the brand’s promise alive in every outlet.
Job Title: Operations Manager (QSR)
Location: Lagos State
Employment Type: Full-time
About the Company
Uncle Stan’s Foods is a popular small chops brand in Lagos, widely known for its unique finger food taste and consistent quality. The company’s commitment to delivering exceptional snacks has earned it a loyal customer base across the state. With a focus on freshness, flavour, and customer satisfaction, Uncle Stan’s Foods continues to stand out in the food service industry.
Job Summary
- The Operations Manager at Uncle Stan’s Foods is responsible for overseeing daily operations across all outlets and central kitchen units to ensure optimal efficiency, quality standards, profitability, and customer satisfaction.
- The role ensures that all branches align with the company’s operational standards, performance targets, and brand promise.
Key Responsibilities
Outlet & Production Oversight:
- Supervise daily activities across all restaurant outlets and central kitchen.
- Monitor service speed, food quality, hygiene, and customer experience.
- Enforce standard operating procedures (SOPs) and quality assurance processes.
- Conduct regular visits to outlets to evaluate performance and compliance.
Inventory & Supply Chain Management:
- Ensure accurate stock planning, purchasing, and inventory controls across all outlets.
- Oversee procurement and storekeeping activities, ensuring FIFO and cost efficiency.
- Liaise with the procurement and central store to ensure timely replenishment.
Team Management & Leadership:
- Directly supervise outlet managers and central kitchen supervisors.
- Conduct training, coaching, and performance evaluations.
- Foster a culture of discipline, teamwork, and continuous improvement.
Financial & Sales Performance:
- Monitor daily, weekly, and monthly sales against targets for each outlet.
- Analyze operational costs and work with Finance to optimize profitability.
- Recommend cost-cutting or revenue-generating initiatives.
Customer Satisfaction:
- Monitor feedback channels to identify recurring customer issues or trends.
- Implement initiatives that improve service delivery and overall satisfaction.
- Address escalated complaints or operational lapses promptly.
Reporting & Documentation:
- Submit detailed weekly and monthly operations reports.
- Collaborate with the Audit, Accounts, and HR departments to ensure all policies and KPIs are implemented and tracked.
- Document and report incidents, maintenance issues, or disciplinary cases.
Strategic Operations Planning:
- Support business expansion by scouting new locations and setting up new outlets.
- Plan and implement strategies for peak periods, promotions, or holidays.
- Ensure operational alignment with the company’s growth objectives.
Key Performance Indicators (KPIs)
- Sales targets achievement (daily, weekly, monthly per outlet)
- Outlet performance rating (internal audits, customer reviews)
- Cost control efficiency (food cost %, wastage levels)
- Inventory accuracy and variance levels
- Staff productivity and turnover rate
- Customer satisfaction scores
- Timeliness and quality of reporting
Qualifications
- Bachelor’s Degree in Business Administration, Hospitality, or a related field.
- Minimum of 5 years experience in operations within the QSR or hospitality sector.
- Strong leadership and communication skills.
- Proven ability to manage multi-outlet operations.
- Proficient in Microsoft Office Suite and reporting tools.
Work Conditions:
- Full-time, on-site with regular outlet visitation.
- Availability for weekend and holiday supervision as needed.
- Fast-paced, high-demand environment.
How to Apply: Interested and qualified candidates should send their CV to [email protected] using the Job Title as the subject of the email.
Tips to Successfully Land This Role
First, show that you understand QSR operations inside and out. On your CV, detail your experience managing multiple outlets, handling a central kitchen, or implementing standard operating procedures (SOPs) that improved efficiency or customer experience. Recruiters want to see that you’ve dealt with the exact challenges they face daily.
Second, make your leadership style visible. This role involves managing outlet managers, supervisors, and frontline staff. If you’ve trained teams, reduced staff turnover, or improved performance ratings in past roles, put it in numbers: “reduced wastage by 15%,” “increased customer satisfaction scores by 20%,” etc.
Third, highlight cost control and profitability wins. Operations managers are judged not only by smooth service but also by how well they control costs. Mention if you’ve optimized inventory management, implemented FIFO systems, or reduced food cost percentages without sacrificing quality.
Lastly, tailor your application so it speaks directly to this role. Use the same QSR-specific language in the job description. In your interview, be ready with real examples of how you handled a peak rush, solved a supply chain issue, or turned around a low-performing outlet. This is not a “learn on the job” position, you’ll need to show you can hit the ground running.
