Closing on: Dec 11, 2023

Job Category: Logistics and Transportation

Job Type: Full Time

Company: Wakanow

Wakanow is Africa’s leading, full-service online travel company. At Wakanow, we understand that everyone likes easy and affordable travel services, so we provide our customers with a one-stop booking portal for Flights, Hotels, Visa Assistance, Holiday Packages, Airport Transfers, an international Travel SIM, a Prepaid Travel Card, a Loyalty program, and much more.

Job Objectives

The Travel Associate is responsible for assisting clients with their travel plans, including booking flights, hotels, visa, and coordinating various travel-related services.
This role requires excellent customer service skills, attention to detail, and a passion for travel.
The Travel Associate will work closely with clients to ensure they have memorable and hassle-free travel experiences.

Job Description

Respond to all telephone inquiries regarding booking of travel reservations
Assist clients in planning and booking travel arrangements, including flights, hotels, car rentals, tours, and other travel services.
Provide expert advice and recommendations to clients based on their travel preferences, budgets, and objectives.
Make reservations, issue tickets, and manage travel itineraries.
Ensure clients have all necessary travel documents, including passports, visas, and travel insurance.
Cross selling Wakanow products
Address client inquiries, concerns, and requests promptly and professionally via phone, email, or in-person meetings.
Keep clients informed of any changes or disruptions to their travel plans and assist with rebooking as needed.
Promote travel packages, deals, and special offers to clients to maximize sales and revenue.
Ensure compliance with all relevant travel regulations, company policies, and industry standards.

Requirements