Job at Wakanow For Travel Centre Agent in Calabar

Closing on: Dec 11, 2023
Job Category: Customer Service
Job Type: Full Time
Job Location: Cross River
Company: Wakanow

Wakanow is Africa’s leading, full-service online travel company. At Wakanow, we understand that everyone likes easy and affordable travel services, so we provide our customers with a one-stop booking portal for Flights, Hotels, Visa Assistance, Holiday Packages, Airport Transfers, an international Travel SIM, a Prepaid Travel Card, a Loyalty program, and much more.


  • Respond to all telephone inquiries regarding booking of travel reservations
  • Attends to walk-in customers
  • Identify products and sales opportunities that fit customers’ travel needs
  • Make alternative booking arrangements if changes arise before or during the trip
  • Assist with meeting sales quotas and service objectives by cross-selling suitable Wakanow products and services
  • Advise clients on suitable options for domestic or international destinations, tours, accommodation, transport, insurance and fares
  • Preparing customized itineraries to suit the clients’ preferences and budget
  • Create and update electronic records of clients
  • Make and confirm bookings online
  • Provide up-to-date advice on travel regulations including visa and medical requirements, baggage limits, safety and local customs
  • Modify existing bookings to suit changes in clients’ circumstances
  • Research destinations and keep self-up to date with travel industry news
  • Escalate reoccurring issues and proposing solutions to solve these solutions


  • Bachelor’s Degree in any field with years of relevant experience in Customer Services.
  • Excellent communication and interpersonal skills.
  • Product Knowledge skill 
  • Passion for the airline industry and a desire to contribute to its growth.
  • Highly motivated, detail-oriented, and adaptable

How To Apply
Interested and qualified candidates should:
Click here to apply online

Stephen Ekpa

Stephen Ekpa

CareerPortalNG (Career Portal Nigeria), is an online depot for all available job vacancies in Nigeria. We collect together, all job vacancies and other career opportunities available across the 36 states in Nigeria, as well as FCT – Abuja

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