Universal Human Resource Consult is a human resource consulting firm that effectively manages private and government organization by ensuring adequate staff recruitment and selection, staff training and co-ordination thereby creating sustainable growth and increase quality of service delivery in organizations.
We are recruiting to fill the position below:
Job Title: Customer Service Manager
Location: Lagos
Employment Type: Full-time
Job Overview
- The Customer Service Manager plays a critical role in building and maintaining strong customer relationships. You will collaborate with cross-functional teams to improve customer experience, analyze customer feedback to identify areas for improvement, and lead initiatives to enhance service delivery.
Key Responsibilities
- Manage and lead the customer service team to ensure adequate customer service delivery.
- Develop and implement customer service policies, procedures, and standards.
- Monitor team performance to ensure timely and accurate resolution of customer inquiries and issues.
- Implement initiatives to enhance service quality and exceed customer expectations.
- Maintain an up-to-date knowledge of company products, services, and policies.
- Stay updated on industry best practices and new trends in customer service.
- Prepare regular reports on customer service metrics and team performance.
- Handle escalated customer complaints and provide effective solutions.
- Collaborate with other departments to improve overall customer experience.
- Analyze customer feedback and data to identify trends and areas for improvement.
Requirements
- Interested candidates should possess a Bachelor's Degree with minimun of 5 years of experiece as a customer service manager.
- Proven track record of improving customer satisfaction.
- Ability to collaborate effectively with cross-functional teams.
- Knowledge of customer service principles and practices.
- Excellent organizational and time management skills.
- Previous experience in a customer service management role.
- Strong leadership, interpersonal and communication skills.
- Excellent problem-solving and decision-making abilities.
Renumeration/Salary:
NGN 450,000 / Month
How to Apply:
Interested and qualified candidates should send their CV (PDF) to: [email protected] using the Job Title as the subject of the email